Delete your Protocol MD account

This page is for the Protocol MD app and protocolmd.com. You can delete your account and data yourself, or ask us to do it. You do not need the app to do either.

Option 1: Delete it yourself

This works in the Protocol MD app and on the website. If you no longer have the app, use the website.

• Sign in at protocolmd.com/account, or open the Protocol MD app and sign in.
• Go to My account.
• Tap Settings.
• Tap Delete account, then follow the steps on the screen.

If you have a plan that is still active, cancel it first. The Delete account screen links to how to cancel.

Option 2: Ask us by email

Email care@protocolmd.com and ask us to delete your account. Write from the email address on your account so we can match it. Please do not put medical details in the email. We will respond consistent with applicable law.

What we delete

• Your sign-in.
• Your personal settings.
• Health data you synced from Apple Health or Health Connect. It is also deleted if you disconnect it in the app, without deleting your account.

You can also delete your AI Coach conversations at any time, without deleting your account.

What we keep, and why

Prescriptions, orders and messages with your physician are kept for as long as medical-record and pharmacy laws require. Those laws can require us to keep records longer than your account lasts. The exact time depends on the law that applies to the record, and we do not set a shorter period ourselves. See Section 6 of our Privacy Policy for more.

Questions

Email care@protocolmd.com. For how we handle your information in general, read our Privacy Policy.