Cancellation & Subscription Terms

This explains how billing, cancellation, and any recurring plans work at Protocol MD.

When you are charged

When you check out, we place a hold on your card rather than charging it. You are only charged after a physician reviews your case and approves treatment, and that charge covers the review and your medication. If a physician reviews your intake and does not prescribe, the hold is released and you are never charged. If you never complete your intake, nothing is charged — the hold is released and your order closes. See our Returns & Refund Policy for both cases.

Per-cycle billing

Protocol MD bills per treatment cycle. There is no long-term contract and no membership. After a cycle ends, it is your choice whether to start another.

Recurring (subscription) plans

If you enroll in a recurring plan, we clearly show the recurring price, the billing interval, and your renewal date before you enroll, and you give explicit consent at checkout. Your card is then charged automatically each billing period until you cancel.

How to cancel

You can cancel anytime at protocolmd.com/cancel — enter the email address on your order and we’ll send you a cancellation link. You can also cancel from your account page, or if you prefer, by emailing care@protocolmd.com or calling (914) 222-2990. To stop your next charge, cancel at least 2 days before your next scheduled billing date. This deadline is calculated from your originally scheduled billing date, whether or not your charge or shipment occurred early. There are no cancellation fees.

What cancellation does

Canceling stops all future charges and shipments. It does not refund a cycle that has already been billed and shipped — see our Returns & Refund Policy.

Changing your plan or shipping

To change your plan, shipping address, or delivery timing, update it in the patient portal or contact support at least 5 business days before your next ship date. Any change to your protocol or dose is made by your physician.